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Customer Service


Shipping & Delivery - Most online orders will be shipped within 24 hours via USPS Priority Mail.  All ONLINE prices include USPS shipping and inusurance.  If you choose to place your order over the telephone,  USPS Express or FedEx Ground or Express services are available. 
Privacy & Security - Ostrich Alligator Market online store is a SSL secure site.  Our risk controls are set to full match.  Credit card purchases will only be confirmed if the correct billing address, zip code and the correct credit card expiration date and security code are entered.  IMPORTANT:  If you enter a different shipping address than your billing address, your order will be delayed or canceled.  Further validation will be required to verify that the sale was authorized.
Returns & Replacements - Your coomplete satisfaction is guarnteed.  If you are not happy with your purchase, we will gladly offer you a refund or exchange. NO RESTOCKING FEES!   Please return the exotic skin (having made no cuts or markings) to Ostrich Market, Inc. 381 Dayton Blvd, Melbourne, FL 32904.   PLEASE - Include a copy of your packing slip in the box, complete with your instructions -   Ex.  "Please refund", or "Please exchange this skin for....."   If you wish, you may call 954-873-1957 or e-mail us at      Thank you very much!
Ordering - Only USA orders will be honored.  Due to US Fish and Wildlife and Custom fees and requirements, international orders will not be accepted through our online store.  Please e-mail us with your questions on international orders.  
PLEASE NOTE:  We no longer accept AMERICAN EXPRESS payments online.   Please use a different credit card.   We apologize for this inconvenience.
PLEASE NOTE:  If the shipping address is different than the billing address, your order will be canceled or delayed as we will need to validate the order to protect the card holder.
Payment, Pricing & Promotions - All ONLINE prices include USPS shipping and inusurance.  These prices are only offered in our ONLINE STORE.   Prices for orders placed over the telephone will differ.  If you are ordering larger quantities of skins, we suggest that you call us.  Volume discounts may apply.
Viewing Orders - Please call us if you have any questions about your online order.  Please call 954-873-1957  9AM to 5PM  EST.